General Terms of Service

1. Scope and Definitions

Washproof ("the Service") is a B2B SaaS platform engineered to assist European small and medium-sized enterprises (SMEs) and their professional advisors in compiling sustainability reports under the EU's Voluntary Standard (VS), Commission Delegated Regulation C(2026) 5011.

The Service is provided by Softstuff AB (org. no. 559271-4744), hereinafter referred to as "the Provider", to the legal corporate entity registering an account, hereinafter referred to as "the Customer".

2. Account Registration and Security

• The Customer is responsible for ensuring all registration details submitted are accurate and current.
• Login credentials are strictly personal and must not be shared among multiple individuals.
• The Customer is strongly advised to enforce multi-factor authentication (MFA via Authenticator app) on administrator accounts.
• The Customer shall notify the Provider immediately upon discovering any suspected unauthorized access or security incident.

3. Intellectual Property and Data Ownership

4. AI Assistance & Human-in-the-Loop Quality Assurance

The Service utilizes modern machine learning and language models to assist with supplier invoice parsing, NACE activity matching, and ESG data structuring.

• Human Oversight: Automated suggestions are accompanied by confidence metrics. The Customer (or its designated auditor/consultant) retains ultimate responsibility to verify and approve report contents before publication or sharing.
• Confidentiality: Customer data is processed solely over enterprise APIs and is never used to train public or foundation AI models. Read our EU AI Act Statement.

5. Service Availability & SLA

The Service is hosted in Google Cloud within the European Union. The Provider targets a monthly uptime availability of at least 99.5%, excluding scheduled maintenance windows normally reserved for weekends or off-peak nighttime hours.

6. Limitation of Liability

The Service provides software tools for calculation and structuring of ESG data. The Provider gives no warranty that reports meet idiosyncratic demands of individual corporate buyers or specific commercial lenders. The aggregate liability of the Provider shall in all events be limited to the total fees paid by the Customer for the Service in the twelve (12) months preceding the claim.

7. Governing Law and Disputes

These Terms shall be governed by and construed in accordance with the substantive laws of Sweden. Any dispute arising in connection with this agreement shall primarily be settled through amicable negotiation, and secondly resolved by the public courts of Sweden, with the District Court of Stockholm (Stockholms tingsrätt) as the court of first instance.